We welcome talented people expanding their career in VR tech. Join our growing customer support team in solving any issues our customers face and offer them the best possible experience. Send us your resumė with a cover letter to and let’s talk!
EXPECTED RESPONSIBILITIES:
- Resolve customer support tickets via written channels in the English language
- Keeping track of users/employee queries
- Diagnosing and troubleshooting issues with the product
- Evaluating new VR equipment and new product features
- Maintaining the knowledge base and FAQ section
EXPECTED PROFILE:
- Able to work in a dynamic environment
- Curious, problem-solving and investigative nature
- Patient and willing to assist both our knowledgeable customers and those with little to no VR experience
- Advanced user of web, computer and mobile technologies
- Very good knowledge of English, especially written
Bonus points:
- Experience with support or quality assurance and an omni-channel technical support system (Zendesk)
- Education in a technical field
- Knowledge of VR
WHAT WE OFFER:
- A long-term career opportunity in a high-tech global company
- Flexible work conditions and opportunities to grow
- Option to work remotely
- Exposure to the technologies of the fast-growing VR industry
- Fun activities and visiting international conferences
- Opportunity for advancement and additional education
