Account

Can I use the same email address for both exchangecity.ru and exchangecity.ru.jp? 

Yes, you can use the same account for both sites. However, you have to purchase subscriptions to the sites separately.

How can I unsubscribe from all exchangecity.ru email campaigns?

We’ll never spam you and usually only send interesting offers or important notifications. However you can unsubscribe from everything at //exchangecity.ru/redporn/user/notifications. We recommended you keep receiving the system emails to ensure you get important notices about your subscription and/or the state of your account.

Where can I find my purchased video and scripts?

You can find all your purchased videos at //exchangecity.ru/redporn/user/videos and your purchased scripts are at //exchangecity.ru/redporn/user/myscripts

Using the SLR app and DeoVR player, you can find your purchases under the Playlists section.

I didn’t receive a confirmation mail when signing up

Please check your promotions and spam folders. If it isn’t there please contact us at .

I can’t confirm my account email. The link in your mail doesn’t work.

Please contact us at . We’ll confirm your email ASAP.

I would like to cancel my subscription.

Please use the Cancel button on your profile page //exchangecity.ru/redporn/user/profile. You’ll receive a confirmation email once your subscription is canceled.